Frequently Asked Questions
What size can my custom shade sail be?
We can create custom shade sails in a wide range of sizes to suit your space. If you need an exceptionally large sail, we can also recommend multi-sail configurations to provide maximum coverage. Just enter your dimensions into our online calculator to get started.
How do I measure for a shade sail?
To get the best fit, measure the area you want to cover from mounting point to mounting point. Always allow space for the tensioning hardware, which typically requires a gap of around 300mm to 500mm at each fixing point. If you’re unsure, we have a helpful guide here.
Do I need special tools to install my shade sail?
Most DIY installations only require basic tools like a tape measure, drill, and spanner. If you are fixing your sail to existing structures, make sure they are strong enough to support the tension. If you’re installing new posts, they should be securely set in concrete for stability.
Can I install a shade sail by myself?
Yes! Our DIY shade sails are designed for easy installation. While it helps to have an extra set of hands, many customers complete the process themselves with our detailed installation guide. If you have any doubts, feel free to reach out to us for advice.
Will my shade sail block rain?
Most shade sails are made from breathable fabric, designed to provide UV protection while allowing air and light to pass through. If you need rain protection, consider a waterproof PVC shade sail instead.
Can I leave my shade sail up all year?
Our high quality shade sails are designed to withstand the elements, but in extreme weather conditions (such as heavy storms or strong winds) it’s best to take them down to prolong their lifespan.
What fabric do you use for your shade sails?
We use high-quality, UV stabilised shade cloth that blocks up to 96% of harmful UV rays. The fabric is durable, fade-resistant, and designed to withstand outdoor conditions for years.
How do I order my custom shade sail?
Ordering is simple! Just follow these steps:
- Use our online calculator to enter your measurements and choose your preferred color.
- Review your selection and place your order.
- We custom-make your shade sail and deliver it to your door, ready for installation.
How long does it take to receive my shade sail?
Since every shade sail is custom made to your specifications, production typically takes between XX and XX days, depending on demand. Shipping times may vary, but we will keep you updated on your order status.
Do you offer a warranty on your shade sails?
Yes! Our custom shade sails come with a manufacturer’s warranty, provided they are installed according to our guidelines. If you have any issues, we’re here to help.
Can I get help choosing the right shade sail for my space?
Absolutely! If you need guidance on selecting the right shape, size, or fabric our friendly team is happy to assist. Just get in touch, and we’ll help you find the perfect solution.